Ordering & Payment

Ordering:

To order our products you can create an account with us or proceed as a Guest.

If you have a Gift Code or Promotional Discount Code use this at the check out stage. These can be used in a single transaction only and are non refundable.

On placing an order, you will receive email confirmation.

While every effort is made to minimise errors on the website, occasionally it can happen and we reserve the right to refund your order prior to products being despatched, with you being fully reimbursed but with no rights to compensation.

Payment:

Payment is securely processed via Stripe or Paypal depending on which option you choose at the checkout.

When you submit an order your data will be stored on the website database so we can track and process orders and keep you informed via automated emails of the order status.

If you have a problem at the payment stage email: orders@truepositionbikes.co.uk with as much information as you can such as the order number, products ordered and so on.